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Frequently asked questions
How long does shipping take?+
Standard shipping is 5–7 business days, express is 2–3, overnight is next business day. Orders ship within 24 hours of being placed.
What is your return policy?+
30 days, no questions asked. Items must be in original condition. We pay return shipping for defective items.
Do you ship internationally?+
Yes — to over 60 countries. Duties and taxes are calculated at checkout where applicable.
Is there a warranty?+
Every product carries a 2-year manufacturer warranty backed by Lumen. Extended plans are available at checkout.
Can I cancel an order?+
Yes, until the order has been shipped. Once shipped, please use our 30-day return process.
How do I track my order?+
Every confirmation email includes a tracking link. You can also enter your order ID at /track.